Customer Support

We provide fast and professional support for all our Magento Extensions.
Customer satisfaction is guaranteed or you can request a refund within 60 days from the date of purchase.

60 Days Money Back Guarantee

Lifetime Free Updates

Professional Support Team

How to get support?

We stand behind our products with 100% satisfaction guarantee, hearing about any issues or conflicts using our modules allows us the chance to improve our software. Let us know how we can help.

Magento Extension Compatiblity

  • Magento 1 Community 1.9+ and Enterprise 1.14+ versions.
  • Magento 2 Community 2.1+ and Enterprise 2.1+ versions.

Assistance with installation

We offer installation for all our modules as an additional service you can purchase.
Alternatively, all our modules are packaged with a User Guide and Installation Guide with detailed instructions on installation and usage of our module. These guides can also be found on the product pages of this website.

  • Leave us a message

    Use our Contact Us form and let us know about any bugs or issues you may be experiencing. Our professional team of Magento software developers will respond as quick as possible.

    Or send us an email directly to support@magemaclean.com

    Contact Us
  • Contact us through Facebook

    Get in touch with us through our Facebook page by sending us a message. We are happy to chat directly with you to help solve any issues you encountered.

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General

Can I request your services for custom products or website solutions?

Yes, we will be happy to give you a free consultation for any Magento related services. This may include a customized Magento extension, Magento website development or design, Magento maintenance or repair and Magento upgrade services. Simply contact us using the forms available on our website.

How can I contact your company?

Get in touch with us through our contact us forms on our website. We are happy to hear from you and typically respond within 1 business day. Let us know what's on your mind!

Product

Are your products compatible with my version of Magento?

Our products are thoroughly tested for all versions of Magento and the list of versions compatible with our extensions can be found on the Product Detail page under "More Information".

Can I customize your extension after purchase?

Yes, all our Magento extensions are 100% open-source and you can change the functionality or design any way you want.

Do you offer free updates to Magento extensions?

Yes, all our Magento extensions come with free updates for life. You can take advantage of any compatiblity updates or new features added after you have purchased our products.

How can I install your extension?

Installation of our Magento extensions is simple, each product comes with an Installation Guide to help guide you through the process. Alternatively, installation service is offered for each extension for an additional fee should you require our assistance.

Ordering and Delivery

How do I get updates for my purchased extension?

We will send you an email notification when updates to your purchased products are available. All updates to your purchased Magento extensions can be found in "My Account" > "Downloadable Products" and can be downloaded anytime at your convenience.

How long does it take to get my purchased items after placing order?

Your downloadable product will be available immediately after a successful purchase on our website. Simply visit "My Account", then click on "Downloadable Products" to find your new purchased extension.

What payment methods are accepted?

All our payments are processed through PayPal, however you do not need a PayPal account to make a purchase. You can also pay with MasterCard, Visa, Discover or Amex credit card.

Can I get a refund within 60 days of my purchase?

Yes, if you purchased a product from us that does not satisfy your needs you can request a refund within 60 days from the date of purchase. You can send us an email through our contact-us form on this website to request your refund. Any additional installation or customization services that you may have purchased after the price of the extension are not subject to refund.

My Account

Do I require an account to purchase your extensions?

Yes, you need to register your account with our store before you can purchase our products. We require an account so we can provide you with updates and support for your purchases from our website.

What can I do if I forgot my account password?

Please use the forgot password link found on the "Login" page of this website. Enter your email address and follow the instructions sent to your email. If you are still having trouble accessing your account, you can contact us using the form on this website.

Customer Support

How can I get support?

Simply contact us using the forms available on our website, our support team will be happy to assist you with any questions or concerns you may have.

Do you support your free products?

Yes, we support all our products equally (paid and unpaid). Quality and efficiency of our extensions is top priority for our company.

How long can I recieve support for your product?

All our Magento extensions come with life-time support for any issues you may experience with them. We are here to assist you with any technical issue or compatibility issue you may have when using our products. Please keep in mind that this does not apply to any customizations you may have made to our extensions.

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